1. Eligibility for Refunds:
- A refund will be processed if the product is defective, damaged during shipping, or if we have shipped the wrong item. Refunds are only considered for products that meet these conditions.
- If your cancellation request is approved before shipment, a full refund will be issued.
2. How to Request a Refund:
- If your return is eligible for a refund, please contact our customer service team at 7573040435 or email us at trade@safilocare.com. We will initiate the refund process after reviewing the return.
3. Refund Process:
- Once your return request is verified and accepted, we will process the refund to the original payment method. Please allow up to 7-10 business days for the refund to be reflected in your account.
4. Non-Refundable Situations:
- Used or opened products will not be eligible for a refund unless the product is defective or damaged.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item sent, damaged goods).
5. Partial Refunds:
- In certain situations, only partial refunds may be granted. For example, if the product is not returned in its original condition or has been damaged, a partial refund may be issued.
6. Processing Time for Refunds:
- Refunds are typically processed within 5-7 business days after we receive and inspect the returned product. Please allow additional time for the refund to reflect in your bank account or payment method.
