We strive to provide high-quality products, but if you encounter any issues, we are committed to resolving them swiftly within our policy guidelines.
We at Safilocare, take the pride in being transparent about our products, practices, and services. Please know that we are committed to maintaining the highest quality standards and conduct thorough quality control checks at every stage. If you do find any manufacturing defects and demages, we are truly sorry for the inconvenience. Rest assured, we're here to make it right, and we promise to resolve the issue promptly!
1. Cancellation Policy:
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Before Shipment:
You may cancel your order free of charge before it is shipped. Please contact our customer service team immediately to cancel your order.
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After Shipment:
Once the order has been shipped, it cannot be cancelled.
2. Exchange Policy:
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Eligibility for Exchange:
Exchanges are accepted only in the case of damaged, defective, incorrect items, missing parts or accessories, missing quanties delivered. Damage caused due to customer handling or misuse,Normal wear & tear are not eligible for exchange.
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Exchange Window:
You must initiate a exchange request within 7 working days from the delivery date.
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How to Initiate a Exchange:
To log your exchange request, please be ready with valid shipment photographs and unboxing video is mandatory then Contact our customer support team at 7573040435 or email us at trade@safilocare.com.
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Exchange Process:
Once the exchange is approved, we will guide you through the exchange process. If the product is eligible for a exchange, same product will be provided(subject to availability),no refunds will be issued.
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Non-Exchangeble Items:
We do not accept exchange for opened or used products unless defective or damaged. We also do not accept exchange that claimed outside the return window.
